“Even before I arrived, I knew I was going to have a wonderful weekend. My email exchanges with Barbara had made it clear that these folks CARE about customer service. She had my half and half in the frig!! :) Our apartment was in a good location for our needs and we loved having the ability to host our Chicago-based son "in home" for dinner; a lovely, intimate time for the 3 of us. Thank you to Barbara and Jim for your service and care.”